Service Advisor

Service Advisor – Job Description Company: Auto Labs India LLP Position: Service Advisor Employment Type: Full-Time Department: Service & Workshop Operations About the Role Auto Labs India LLP is looking for an experienced and customer-focused Service Advisor to manage customer interactions, vehicle inspections, job cards, service estimates, technician coordination, and vehicle delivery. The ideal candidate should have good knowledge of automobile servicing and repairs, excellent communication skills, and the ability to explain technical issues and repair requirements clearly to customers.

Excellent customer handling and communication skills. Good knowledge of multi-brand car servicing and repairs. Understanding of engine, brake, suspension, AC, electrical and general maintenance work. Ability to prepare job cards and repair estimates. Good knowledge of automotive spare parts and labour charges. Strong coordination skills with technicians and workshop staff. Basic computer and service-management software knowledge. Good problem-solving and negotiation skills. Professional, honest and customer-focused approach. Ability to handle multiple vehicles and customers efficiently. Qualification & Experience ITI / Diploma in Automobile or Mechanical Engineering preferred. 2–5 years of experience as a Service Advisor in a multi-brand workshop, dealership or automotive service centre preferred. Candidates with strong automobile knowledge and customer-handling experience may also be considered. Performance Expectations High customer satisfaction. Accurate estimates and job cards. Timely vehicle delivery. Effective technician coordination. Repeat customers and service follow-ups. Achievement of workshop service and sales targets.

Receive customers and understand their vehicle complaints and service requirements. Conduct initial vehicle inspection and prepare accurate job cards. Explain required servicing, repairs and maintenance to customers. Prepare service and repair estimates including parts and labour costs. Coordinate with technicians and allocate jobs according to priority and technician expertise. Monitor repair progress and provide regular updates to customers. Coordinate spare-parts requirements with the parts/store team. Ensure all customer-approved work is completed properly. Conduct final quality checks before vehicle delivery. Explain completed work, replaced parts and service recommendations to customers. Handle customer queries, complaints and service-related issues professionally. Maintain accurate records of customer vehicles, service history and invoices. Follow up with customers for pending approvals, scheduled services and future maintenance. Support the workshop in achieving customer satisfaction and revenue targets. Promote necessary value-added services while maintaining transparency and customer trust.